HOME FAQ

FAQ

Do you supply a catalog?

No - Because we are continually updating our website with new products we are not able to supply a printed catalog. We update our customers weekly with Newsletters to display our new products.

How long will it take to receive my order?

We ship all orders within 48 hours of receiving your order. Orders placed over the weekend will be shipped on Monday. Most orders take 3-5 business days for delivery. You will receive an automatic e-mail from UPS with a projected delivery date once your order has been shipped.

What shipping method do you use?

We utilize UPS Ground Service. For more details please reference back to Shipping & Returns.

Do your products come with the original designer’s labels on them?

No. All of our products are inspired designs. We do not sew, glue or emboss the original designer’s name on our products.

Can I make a purchase by phone, mail, or fax?

Yes. You may call to place an order over the phone at (619) 730-7063 9:00 a.m. - 5:00 p.m. (Pacific Standard Time). You can also fax in your order (printed from our shopping cart order form) to 619.482.4417.

Is your website secure to order from?

Yes, we use a Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase.

What is your Return Policy?

When purchasing at wholesale, the sale is final. Any claim for defective items must be reported to us via E-mail at sales@pursepros.com within three business days from the date you receive the shipment. A Return Authorization Number will then be issued. We do not accept any defect claim requests after the three-day period is over or for items that have been used or damaged for any reason. Items returned without a return authorization number will not be accepted for credit and may be returned to you at our discretion. Each item claimed defective needs to be returned in original package or it will be identified as misusage defect. No credit will be issued or replacements will be approved.

Credits and adjustments are made with merchandise credit only. We do not issue refund checks or credit back credit card accounts for returned merchandise, regardless of the reason for its return. You will be issued the appropriate dollar amount on your next wholesale order. This is not a negotiable policy.